Effective Date: 21 August 2025
At TukTuk Trails Ella, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data in compliance with applicable laws of Sri Lanka. By using our website, services, or communicating with us, you agree to the practices described below.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Details: Name, email address, phone number, and postal address.
- Transaction Information: Payment details, booking information, and service history.
- Technical Data: IP address, browser type, device information, and cookies for improving user experience.
- Other Data: Any additional information voluntarily provided by you via forms, surveys, or communication channels.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage our services.
- To process bookings, payments, and transactions.
- To improve website functionality, content, and user experience.
- To send important updates, promotional offers, and service-related notifications.
- To comply with legal requirements and protect against fraud or misuse.
3. Sharing and Disclosure
We do not sell or rent your personal data. We may share your information only in the following situations:
- With Service Providers: To fulfill bookings or services (e.g., hotel partners, tour operators).
- Legal Requirements: If required by law, court order, or government authorities.
- Business Transfers: In case of a merger, acquisition, or sale of assets, where your data may be transferred to new owners.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but this may affect website functionality.
5. Data Security
We take reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
As a user, you have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your data (where legally permissible).
- Opt-out of receiving marketing communications.
- Withdraw consent for processing (subject to legal and contractual limitations).
To exercise these rights, contact us at info@tuktukrails.lk.
7. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal or business changes. Updates will be posted on this page with a revised effective date.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📞 Phone: +94 77 169 2268
📧 Email: info@tuktukrails.lk
📍 Address: Naulla, Demodara, Sri Lanka